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Terms of Service

Last updated: July 8, 2026

These Terms of Service (“Terms”) govern your access to and use of tripkha.com (“TripKha”, “we”, “us”, or “our”) and all bookings made through our platform. By accessing our website or completing a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Service Description

TripKha is an online travel booking platform offering ferry, speedboat, long-tail boat, land transfer, hotel, attraction, and tour booking services throughout Thailand and Malaysia.

Our services cover a wide range of destinations, including but not limited to Koh Lipe, Phuket, Krabi, Phi Phi Islands, Koh Lanta, Trang, Hat Yai, Satun, Langkawi, Penang, and other destinations available on our website.

TripKha acts solely as an intermediary between customers and licensed transportation providers, ferry operators, hotels, attraction operators, and tour operators. Unless otherwise stated, TripKha does not own, operate, or control any vessels, vehicles, hotels, attractions, or transportation services listed on this website.

2. Booking and Payment

  • A booking is confirmed only after full payment has been successfully received.
  • Once payment is completed, you will receive a booking confirmation email containing your Booking Reference and travel details.
  • All prices displayed on the website are in Thai Baht (THB) unless otherwise stated and include applicable taxes and service fees where applicable.
  • Payments are securely processed through trusted payment providers such as Omise. TripKha does not store customers’ credit or debit card information.

3. Cancellation and Refund Policy

Unless otherwise specified for a particular service, the following cancellation policy applies:

  • More than 24 hours before departure: Full refund, less any applicable payment processing or administrative fees.
  • Less than 24 hours before departure or No-Show: No refund will be provided.
  • Approved refunds will be processed to the original payment method within 5–10 business days, although processing times may vary depending on the payment provider or financial institution.
  • If a trip is cancelled by the service provider due to adverse weather, unsafe sea conditions, safety concerns, government restrictions, or other force majeure events, TripKha and the service provider may offer an alternative travel date, travel credit, or a refund, subject to the provider’s policies.

4. Passenger Responsibilities

Passengers are responsible for:

  • Arriving at the designated pickup or check-in location at least 30 minutes before the scheduled departure time.
  • Carrying a valid passport or government-issued identification where required.
  • Ensuring that all booking information provided is accurate and complete.
  • Following all safety instructions provided by ferry operators, drivers, tour staff, or other service providers.
  • Ensuring that baggage complies with the applicable weight and size restrictions.

Failure to comply with these requirements may result in denied boarding without refund.

5. Booking Changes

  • Requests to change travel dates or booking details are subject to availability and approval by the service provider.
  • Change requests should be submitted at least 24 hours before the scheduled departure time.
  • Additional charges or fare differences may apply.
  • Promotional or discounted tickets may not be eligible for changes.

6. Delays and Force Majeure

Travel schedules may be delayed, modified, or cancelled due to circumstances beyond the reasonable control of TripKha or the service provider, including but not limited to:

  • Adverse weather conditions
  • High waves or unsafe sea conditions
  • Mechanical or technical failures
  • Government or port authority restrictions
  • Natural disasters
  • Public emergencies
  • Other force majeure events

TripKha shall not be liable for missed flights, accommodation expenses, transportation connections, loss of enjoyment, or any indirect or consequential losses arising from such events.

7. Limitation of Liability

  • To the fullest extent permitted by applicable law, TripKha’s liability shall be limited to the total amount paid for the affected booking.
  • TripKha shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, travel disruption, or missed transportation connections.

We strongly recommend that all travelers obtain appropriate travel insurance covering trip cancellations, delays, accidents, lost baggage, and medical emergencies.

8. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand. Any dispute arising out of or relating to these Terms or the use of our services shall be subject to the exclusive jurisdiction of the competent courts of Trang Province, Thailand.

9. Changes to These Terms

TripKha reserves the right to modify or update these Terms at any time. The latest version will be published on this website. Your continued use of our services after any changes become effective constitutes your acceptance of the revised Terms.

10. Pricing, Availability, and Accuracy of Information

  • TripKha makes every reasonable effort to ensure that prices, schedules, availability, and service information displayed on the website are accurate and up to date.
  • However, prices, schedules, availability, and service details may change without prior notice due to updates from service providers.
  • The display of prices, schedules, or availability does not guarantee that a booking can be completed until payment has been successfully processed and a booking confirmation has been issued by TripKha.
  • If an error occurs regarding pricing, service information, or availability due to system issues or information supplied by a service provider, TripKha reserves the right to correct the error, cancel the booking, and provide a full refund (if payment has already been made), without liability for any additional costs, losses, or damages.

11. Intellectual Property

All content available on this website, including but not limited to text, images, logos, graphics, videos, icons, software, trademarks, and website design, is the intellectual property of TripKha or is used under an appropriate license.

No part of this website may be copied, reproduced, modified, distributed, published, transmitted, or used for commercial purposes without the prior written consent of TripKha.

12. Acceptable Use

By using this website, you agree to use it lawfully and responsibly. You must not:

  • Provide false or misleading information when making a booking.
  • Use bots, scripts, automated tools, or other technologies to access, scrape, or extract data from the website without authorization.
  • Attempt to gain unauthorized access to TripKha’s systems, servers, databases, or networks.
  • Upload or transmit viruses, malware, or other malicious software.
  • Engage in any activity that interferes with the operation, security, or availability of the website or negatively affects other users.

TripKha reserves the right to suspend or terminate access to the website or its services for users who violate these Terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

TripKha
Email: [email protected]
Phone: +66 62 694 9638
Address:
10/114 Jingjit Road, Thap Thiang Subdistrict,
Mueang Trang District, Trang 92000,
Thailand